Previous incidents

The services have now returned to normal operation. While we are still observing slightly higher latency than usual in some identity validation requests related to Gobierno Digital and the Servicio de Registro Civil e Identificación (primarily Clave Única), response times are currently within an acceptable operational range and the signing process is functioning normally.

We will continue monitoring the situation to ensure full stability.

Sovos document upload services have been fully restored and are now operating normally.
All document submission and processing flows are functioning as expected. We will continue monitoring the service closely to ensure stability.

The issue has now been resolved by Google Cloud. Connectivity has been fully restored, and all portals are currently operating normally without interruptions. Google is actively investigating the root cause of the incident. We will continue monitoring to ensure stability.

Identity services are now operating normally

The intermittency affecting the identity validation services is progressively decreasing, and the service is returning to normal operation.
The mitigation actions implemented have reduced response times and the retry queue.
We continue to monitor the service to ensure full stability.