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Resolved

Wire Transfer Issuance Issues Affecting Identity Verification

Nov 13, 2026 at 11:00am UTC
Affected services
Sign e-sign Service

Resolved
Nov 13, 2026 at 2:20pm UTC

Wire transfer services have been fully restored and are now operating normally on the provider's side.
We will continue monitoring the service to ensure stability.

Created
Nov 13, 2026 at 11:00am UTC

We have detected issues with the bank transfer issuance service used during the identity verification process.
The issue has already been escalated to our sign provider, for investigation and resolution.
We are actively monitoring the situation and will provide updates as more information becomes available.
We apologize for any inconvenience this may cause.