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Resolved
CUE and SRCI services down
Jan 21, 2026 at 9:20pm UTC
Affected services
GoFirmex Sign Portal
Sign Sovos Service
Sign e-sign Service
Resolved
Jan 22, 2026 at 1:00am UTC
Identity services are now operating normally
Affected services
GoFirmex Sign Portal
Sign Sovos Service
Sign e-sign Service
Updated
Jan 21, 2026 at 9:50pm UTC
Response times for the identity services are gradually returning to normal.
The service remains under active monitoring.
Affected services
GoFirmex Sign Portal
Sign Sovos Service
Sign e-sign Service
Created
Jan 21, 2026 at 9:20pm UTC
There was an outage of the identity services. The issue has been reported, and we are awaiting a solution from the responsible entity.
Affected services
GoFirmex Sign Portal
Sign Sovos Service
Sign e-sign Service