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Resolved

Intermittent Issues with Chilean Civil Registry Identity Validation Service

Nov 11, 2026 at 1:04pm UTC
Affected services
Sign Sovos Service
Registro Civil de Chile

Resolved
Nov 12, 2026 at 11:00am UTC

It appears that the scheduled maintenance of ClaveÚnica has resolved the previously reported issues.

Created
Nov 11, 2026 at 1:04pm UTC

We have detected intermittent issues with the Chilean Civil Registry's identity card serial number validation service.
Although the error rate remains low, some users may experience occasional difficulties during identity verification processes.
This issue originates from an external service provider. We are actively monitoring the situation and will provide updates as necessary.

We apologize for any inconvenience this may cause.