Incidents and maintenance reported on status page for GoFirmex https://status.gofirmex.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/4888236b5e28f794e08caf8751df7234.png https://status.gofirmex.cloud/ en https://status.gofirmex.cloud/maintenance/1124721 Fri, 13 Nov 2026 20:49:40 -0000 https://status.gofirmex.cloud/incident/1124721#830ba00a334aed32cdd775c9f2a6e50c546a2d5aafec7c254debe8d8037f7a7d Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1124720 Fri, 13 Nov 2026 20:49:05 -0000 https://status.gofirmex.cloud/incident/1124720#da4b46f85adbf670fd2e20fc0bb3ec0934fd574e71a121458432da168ad8b5a9 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1124719 Fri, 13 Nov 2026 20:46:53 -0000 https://status.gofirmex.cloud/incident/1124719#42854d83aec20e9c670a153c4ddb57b386f842d37188ed1d4c4d1e4918032afd Maintenance We would like to inform you that our provider, Sovos, will be performing scheduled maintenance on its services. During this maintenance window, users may experience intermittent service disruptions or temporary unavailability. We apologize for any inconvenience and appreciate your understanding. https://status.gofirmex.cloud/incident/1124400 Fri, 13 Nov 2026 14:20:00 -0000 https://status.gofirmex.cloud/incident/1124400#8657e949333115540716b4b4e0046a92535f5ffbaf17c9fbca2a8c675bb270a0 Incident Wire transfer services have been fully restored and are now operating normally on the provider's side. We will continue monitoring the service to ensure stability. https://status.gofirmex.cloud/incident/1124400 Fri, 13 Nov 2026 11:00:00 -0000 https://status.gofirmex.cloud/incident/1124400#527be5e730083077c57a0a1f5b0f7b86fee6535527700e5fe51697e11758e7d5 Incident We have detected issues with the bank transfer issuance service used during the identity verification process. The issue has already been escalated to our sign provider, for investigation and resolution. We are actively monitoring the situation and will provide updates as more information becomes available. We apologize for any inconvenience this may cause. https://status.gofirmex.cloud/incident/1122332 Thu, 12 Nov 2026 11:00:00 -0000 https://status.gofirmex.cloud/incident/1122332#b897b3a4cbc8e7ed4077421c6a04555c0ece1145c0bda2ef68848d83767dc98d Incident It appears that the scheduled maintenance of ClaveÚnica has resolved the previously reported issues. https://status.gofirmex.cloud/maintenance/1122328 Thu, 12 Nov 2026 06:00:00 -0000 https://status.gofirmex.cloud/incident/1122328#2e113e1cb81a6212ef10d6e2778fd2335abcc275cb34dc51731f70b58d06d04f Maintenance Maintenance completed https://status.gofirmex.cloud/maintenance/1122328 Wed, 11 Nov 2026 17:02:33 -0000 https://status.gofirmex.cloud/incident/1122328#9cbd983991d50373cb3b3766eafad7da1274e5847aa26fac052e55a11593698c Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/1122332 Wed, 11 Nov 2026 13:04:00 -0000 https://status.gofirmex.cloud/incident/1122332#f017374f3eba5298b4494dda9ae1774595b559f1179a039c30b1e890662eaf57 Incident We have detected intermittent issues with the Chilean Civil Registry's identity card serial number validation service. Although the error rate remains low, some users may experience occasional difficulties during identity verification processes. This issue originates from an external service provider. We are actively monitoring the situation and will provide updates as necessary. We apologize for any inconvenience this may cause. https://status.gofirmex.cloud/maintenance/1122324 Wed, 11 Nov 2026 04:00:00 -0000 https://status.gofirmex.cloud/incident/1122324#20d4f798e01252403d92f201feda7de68cb343390ebf281518b30ac5ad7cf700 Maintenance Maintenance completed https://status.gofirmex.cloud/maintenance/1122324 Tue, 10 Nov 2026 21:00:00 -0000 https://status.gofirmex.cloud/incident/1122324#975c86caa53d5708a0771d3373b9f8dbd32eb5ccf7edffda6aceb8e2c6770e75 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1111390 Wed, 04 Nov 2026 05:00:00 -0000 https://status.gofirmex.cloud/incident/1111390#82d6bb5cb84757bb5058ac058ba3430c9e3aa925984a5d441a5c33a67c9eb070 Maintenance Maintenance completed https://status.gofirmex.cloud/maintenance/1111390 Mon, 02 Nov 2026 17:06:21 -0000 https://status.gofirmex.cloud/incident/1111390#aacc141b17a2ea52c42e665a966878b75ee9ef4d9631e08204bfabe269f47f6f Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/1108751 Fri, 30 Oct 2026 12:43:00 -0000 https://status.gofirmex.cloud/incident/1108751#2a9764ff631e849d8026ca93475250b18ad69dc9cd5c7c49ddd29678076c86db Incident Solved https://status.gofirmex.cloud/incident/1108751 Fri, 30 Oct 2026 02:28:00 -0000 https://status.gofirmex.cloud/incident/1108751#8005b11a427d5114ec8ba35e99e38d0cb2a40b0a2a321b0ea00573b3edb37b3a Incident We have detected intermittent issues affecting E-Sign's services, which may temporarily impact signing processes. We are monitoring the situation and will provide an update once the service is operating normally. https://status.gofirmex.cloud/maintenance/1095099 Thu, 22 Oct 2026 06:00:00 -0000 https://status.gofirmex.cloud/incident/1095099#60d4b6ae32457236f1bb5af28a3189e903f74084804b65aa5f134a75ad7b891d Maintenance Maintenance completed https://status.gofirmex.cloud/maintenance/1097922 Wed, 21 Oct 2026 22:30:00 -0000 https://status.gofirmex.cloud/incident/1097922#4d654864e5b748e983597212dfdb8290f2d6b21a0be1799ce6182f97ebd8e3d7 Maintenance Maintenance completed https://status.gofirmex.cloud/maintenance/1097922 Wed, 21 Oct 2026 19:39:28 -0000 https://status.gofirmex.cloud/incident/1097922#81e539c24ec510acb0394e2da0c391785bdc49e8638e9aab9bffb0be414469aa Maintenance We will be performing scheduled security updates to our infrastructure to enhance the security, stability, and reliability of our services. During this maintenance window, which is expected to last approximately 30 minutes, some GoFirmex services may experience intermittent availability or temporary disruptions. Thank you for your understanding. https://status.gofirmex.cloud/maintenance/1095098 Wed, 21 Oct 2026 06:00:00 -0000 https://status.gofirmex.cloud/incident/1095098#e50d4b036d4900cc96da74a94a0741618c7095920681570bf8df7a5997160c3d Maintenance Maintenance completed https://status.gofirmex.cloud/maintenance/1095099 Mon, 19 Oct 2026 23:59:12 -0000 https://status.gofirmex.cloud/incident/1095099#a8c81191d25d94f500e36dbae3b9a3677ca3bd7b77925136e919af3150b85780 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1095098 Mon, 19 Oct 2026 23:58:38 -0000 https://status.gofirmex.cloud/incident/1095098#cf89a3bf372abf1dbc6622edb9bede5a6eb23abbf9338b6a865274867db4efd7 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083851 Thu, 01 Oct 2026 06:00:16 -0000 https://status.gofirmex.cloud/incident/1083851#84a93148d3da20b8c95e738d0f15b1a8bf5a2eb83349f7a6d03972d7cade2ad2 Maintenance Maintenance completed https://status.gofirmex.cloud/maintenance/1083851 Wed, 30 Sep 2026 21:00:16 -0000 https://status.gofirmex.cloud/incident/1083851#46b82d0ba790e3dfd3c71b79145822abbb7a16ca4bf17945bea68038c481c9dc Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083850 Wed, 30 Sep 2026 03:00:28 -0000 https://status.gofirmex.cloud/incident/1083850#de3490dea1cd4c695ed6e1d8fc930c3e064e4cc6bf40e1c7f55db15a2b8fb6e8 Maintenance Maintenance completed https://status.gofirmex.cloud/maintenance/1083850 Tue, 29 Sep 2026 21:00:28 -0000 https://status.gofirmex.cloud/incident/1083850#470a6502a3de2657d54db0c9ed0792bcbd582bfa918a1121257e035de78db0d1 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/1058986 Fri, 11 Sep 2026 21:00:00 -0000 https://status.gofirmex.cloud/incident/1058986#3253bf03f7ca90169a0d25d1ef69b505e56421b54703a0fb63289b67732565f8 Incident Solved https://status.gofirmex.cloud/incident/1058986 Thu, 10 Sep 2026 15:00:00 -0000 https://status.gofirmex.cloud/incident/1058986#727f6f864a25facda4e6d70abdfc5917a8a5a6159d3ba577c11fd49e2fe8afb4 Incident We have detected intermittent issues affecting E-Sign's banking transfer service, which may temporarily impact processes that rely on this authentication method. We are monitoring the situation and will provide an update once the service is operating normally. https://status.gofirmex.cloud/maintenance/1083853 Wed, 09 Sep 2026 09:00:04 -0000 https://status.gofirmex.cloud/incident/1083853#4fd56b410fb69890c5a7e9f21d27d226a1a67dfb0b46643370b63fea87862caf Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083852 Tue, 08 Sep 2026 21:00:35 -0000 https://status.gofirmex.cloud/incident/1083852#4264909a7c1e6ea180b072c26d0d25e0d34da9dd9ced2debad3ec35b73840105 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083857 Sun, 06 Sep 2026 03:00:12 -0000 https://status.gofirmex.cloud/incident/1083857#26bd75450cbbf0cb1005b8b348ea7dca14994bf110af069bbf1128493d778719 Maintenance Due to the daylight saving time change in Chile, the Certification Authorities that GoFirmex integrates with may experience temporary service interruptions or intermittent availability during the transition period. This situation is external to GoFirmex and depends on the infrastructure and systems of the respective Certification Authorities. During this time, some services that rely on these entities — such as digital signature validation, certificate verification, or related operations — may be temporarily affected. Our team will continue monitoring the situation closely and normal service will resume once the transition process is completed. We appreciate your understanding. https://status.gofirmex.cloud/maintenance/1043334 Sun, 30 Aug 2026 06:30:55 -0000 https://status.gofirmex.cloud/incident/1043334#89c7b5bdcd921dffa4fd5899ae86c1448e1d77d6dcc4d0cf825e0dba36d0b3ff Maintenance We are performing scheduled maintenance on our infrastructure to improve the performance and security of our services. During this time, some systems may experience temporary interruptions or limited availability. Thank you for your understanding as we work to restore full operations as quickly as possible. https://status.gofirmex.cloud/maintenance/1083883 Wed, 19 Aug 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083883#02244154af8da78be20be50c5aa13ea0b246b0dc50542eeb2d5eb0b0d1e7ebd7 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083882 Tue, 18 Aug 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083882#5b2959ad0f3af1919f286b4e9ff06c8ba47edd99688df957509220abac1d5253 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083859 Tue, 04 Aug 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083859#b83bd1e41e68c0108ec828908870c0ed9ce1466586d84739d7546e1273d44d20 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/971976 Tue, 21 Jul 2026 19:05:52 -0000 https://status.gofirmex.cloud/incident/971976#92678699ae91e3a52c12078ffa908854e6628d06eb32cb4cb6426cfc8996fe26 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/963715 Tue, 14 Jul 2026 15:16:07 -0000 https://status.gofirmex.cloud/incident/963715#b69ade2b99209f302eac186551935671054580e765460eef115e2f8a6057f97e Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083881 Wed, 08 Jul 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083881#d6fae6ead961331b4d9d07ecbcae829ef5bd9712672250818d1758dbe3dba4df Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083880 Tue, 23 Jun 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083880#00d6faa0d32d240c8c94864ec732292c870f5a2febbf61be1dfa57fe78c8c28f Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083879 Wed, 17 Jun 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083879#33e5a0c48dc3a35b6b4ac459bdf19b70a860671e81099e9e6a9ae7d66b64fe0f Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083878 Tue, 16 Jun 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083878#10814d9e1e7cce205d50b346b18b24b6071b1211d7f982ebdc343b089c778782 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083877 Wed, 10 Jun 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083877#d640fbfd5b51632e44909b79198901210c92b101c64a688754f35d78f6a86192 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083876 Fri, 29 May 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083876#228528032a47bb678da85067ac32496a389fe2f353f3622a0801ba145ae5ced7 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083875 Wed, 27 May 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083875#c9667f5b79bb242434d126683a07eed81849af0ab59ebc035c54fbdada7e3ed2 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/905015 Mon, 25 May 2026 17:00:00 -0000 https://status.gofirmex.cloud/incident/905015#31fc18afd0fa91c2848a92e207a80e47e7a9cc377b553b6ca6a57c5ada7abba7 Incident ClaveUnica Services back! should be up and running. https://status.gofirmex.cloud/incident/905015 Mon, 25 May 2026 12:00:00 -0000 https://status.gofirmex.cloud/incident/905015#693526c2e0334c8bd06fe6d9aeef7b88f50b220205acb7e4c3c983ae191791bf Incident Clave Unica is down for most users. We’re reported the problem to Gobierno Digital. https://status.gofirmex.cloud/maintenance/1083874 Wed, 13 May 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083874#d8c539db060e84ab0907d70e6f6f480a5b44997c8411e37162d2f506d581747e Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083873 Tue, 05 May 2026 20:00:00 -0000 https://status.gofirmex.cloud/incident/1083873#f9e05d3506d28c846510bd7a5d81c3bfb22a8ebceb5cea70ed04ac40a8da8daa Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083872 Wed, 29 Apr 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083872#45b051222dfa14de054b68184a7ed90fe6d09a432ee53090afc7602cd21d8c92 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083871 Wed, 22 Apr 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083871#2c03e9f1e47111382936eb1f78127c560eb1a962a5a22a2ac3c5f3fc5b013c73 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083870 Thu, 16 Apr 2026 20:00:00 -0000 https://status.gofirmex.cloud/incident/1083870#317462faf4b56f2c89819733e71f352d361adaf0123f898ef4b5c4cd68183cf9 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083869 Wed, 15 Apr 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083869#def3d56fd3c3848f018f59fc4cb2396fe9af76bb881c32b408c15b74a1412286 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083868 Wed, 08 Apr 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/1083868#ea94aa23c1abe084823f9e20afd7a3f585b9f75347500f0023af309e250c1a95 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083867 Tue, 31 Mar 2026 21:00:00 -0000 https://status.gofirmex.cloud/incident/1083867#cef4ab6ff7ee72dc386b49e10c74129d55fe606ebea091e59111c561203ec2d6 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/1083866 Mon, 30 Mar 2026 21:00:00 -0000 https://status.gofirmex.cloud/incident/1083866#d22af3af8dc75307bd16a684697d40e488c8b94460246914f55b604f3081e379 Maintenance Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/852259 Wed, 18 Mar 2026 17:36:21 -0000 https://status.gofirmex.cloud/incident/852259#c0bff999be7c18dbb0593f2872fc4d99962667be789994745983d9710c9f0817 Maintenance Due to the daylight saving time change in Chile, servicio de Registro Civil and the Certification Authorities that GoFirmex integrates with may experience temporary service interruptions or intermittent availability during the transition period. This situation is external to GoFirmex and depends on the infrastructure and systems of the respective Certification Authorities. During this time, some services that rely on these entities — such as digital signature validation, certificate verification, or related operations — may be temporarily affected. Our team will continue monitoring the situation closely and normal service will resume once the transition process is completed. We appreciate your understanding. https://status.gofirmex.cloud/maintenance/846145 Tue, 10 Mar 2026 15:15:40 -0000 https://status.gofirmex.cloud/incident/846145#ede08d8ea946ad9d7689949a869c4a19a762f96bbc704d433e555c0630dbe824 Maintenance The SRCEI will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/841651 Thu, 05 Mar 2026 22:43:00 -0000 https://status.gofirmex.cloud/incident/841651#d549809fbabcb6c8e215020fd898da8395f76b1a20ab66395613a1058578534c Incident The services have now returned to normal operation. While we are still observing slightly higher latency than usual in some identity validation requests related to Gobierno Digital and the Servicio de Registro Civil e Identificación (primarily Clave Única), response times are currently within an acceptable operational range and the signing process is functioning normally. We will continue monitoring the situation to ensure full stability. https://status.gofirmex.cloud/incident/841651 Thu, 05 Mar 2026 19:48:00 -0000 https://status.gofirmex.cloud/incident/841651#7ae1109af2079057ffc3340262c8763d08fcd647a5e1cf8ef2dc420ed3a63d5d Incident Our investigation indicates that the services most affected are the identity validation services dependent on Gobierno Digital and the Servicio de Registro Civil e Identificación, primarily the Clave Única authentication service. These services are currently experiencing high latency, which is impacting the entire signing workflow and causing delays during the identity verification stage of the signature process. The team is actively monitoring the situation and continuing to investigate the root cause. Further updates will be provided as more information becomes available. https://status.gofirmex.cloud/incident/841651 Thu, 05 Mar 2026 19:00:00 -0000 https://status.gofirmex.cloud/incident/841651#adc2d48e1bab68b0a6f806ff8da7b3e5f9307d34c6e83fc1cd8ff989c7248fce Incident We are currently experiencing an incident affecting the e-Sign signature service. The service is either unavailable or responding to requests with extremely high latency. The issue has already been reported and the e-Sign team is actively investigating the situation. We will provide further updates as soon as more information becomes available. https://status.gofirmex.cloud/incident/839258 Tue, 03 Mar 2026 20:16:00 -0000 https://status.gofirmex.cloud/incident/839258#c8a0f8a51cca98e2f3be78d2eaffd139f381ffe21850788c9a0dcd11c2e09db3 Incident Sovos document upload services have been fully restored and are now operating normally. All document submission and processing flows are functioning as expected. We will continue monitoring the service closely to ensure stability. https://status.gofirmex.cloud/incident/839258 Tue, 03 Mar 2026 18:20:00 -0000 https://status.gofirmex.cloud/incident/839258#44b7adeee3442fbaa23b41c6185bfa172c4f032977269804228be8f9eaa53a43 Incident Sovos document upload services are currently unavailable, affecting document submission and processing flows that depend on their platform. Our internal services remain fully operational. We are actively monitoring the situation and have escalated the incident to Sovos for urgent review. Updates will be shared as soon as more information becomes available. https://status.gofirmex.cloud/incident/833135 Wed, 25 Feb 2026 16:30:00 -0000 https://status.gofirmex.cloud/incident/833135#85320bbed6e8267eac5d3a1a4bbf899e2fcbc38631a0fca255dff2e4ea8f27a9 Incident The issue has now been resolved by Google Cloud. Connectivity has been fully restored, and all portals are currently operating normally without interruptions. Google is actively investigating the root cause of the incident. We will continue monitoring to ensure stability. https://status.gofirmex.cloud/incident/833135 Wed, 25 Feb 2026 15:15:00 -0000 https://status.gofirmex.cloud/incident/833135#675d60cc6347e1ce603809bcd8b012ae3c6f40231a25b38c4a5c7b9c51318166 Incident We are currently experiencing intermittent connectivity issues affecting some Google Cloud network services. This instability is impacting access to our portals, causing temporary timeouts and degraded performance. We are actively monitoring the situation and working with our infrastructure provider to restore full stability as soon as possible. https://status.gofirmex.cloud/maintenance/812086 Mon, 26 Jan 2026 15:34:46 -0000 https://status.gofirmex.cloud/incident/812086#a3eeb84658681c6bb5844a53a7e42a6886ac0b80dfef9b83419ae38ced6ae8a3 Maintenance The SRCEI will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/809222 Thu, 22 Jan 2026 01:00:00 -0000 https://status.gofirmex.cloud/incident/809222#0d8947dd7577bcc48a014524adae0b1336a63c3c150ed2c60023e449bbe4401f Incident Identity services are now operating normally https://status.gofirmex.cloud/incident/809222 Wed, 21 Jan 2026 21:50:00 -0000 https://status.gofirmex.cloud/incident/809222#bebc77ac1561175ae4ec81eb93f76d793a560e1e34ec1028f5a8e5507085ef26 Incident Response times for the identity services are gradually returning to normal. The service remains under active monitoring. https://status.gofirmex.cloud/incident/809222 Wed, 21 Jan 2026 21:20:00 -0000 https://status.gofirmex.cloud/incident/809222#724dbe81b79315970a6a05a9b0a18722810fd8478391d368d60081f18e126606 Incident There was an outage of the identity services. The issue has been reported, and we are awaiting a solution from the responsible entity. https://status.gofirmex.cloud/incident/809226 Tue, 20 Jan 2026 19:00:00 -0000 https://status.gofirmex.cloud/incident/809226#63a366a69e6d158688fc5ffed114dfb0ab164dfec8ed22545ce6aa82769aa826 Incident The intermittency affecting the identity validation services is progressively decreasing, and the service is returning to normal operation. The mitigation actions implemented have reduced response times and the retry queue. We continue to monitor the service to ensure full stability. https://status.gofirmex.cloud/incident/809226 Tue, 20 Jan 2026 16:00:00 -0000 https://status.gofirmex.cloud/incident/809226#2510a623ccff5f8344a47291830a61379ff8e0e2c193c566dc81f2ff04719a34 Incident The identity validation services used in the signing process are experiencing intermittent issues, resulting in delays and reduced performance. Our team is implementing mitigation actions to reduce the retry queue, while the identity service provider is reviewing the reported cases. The situation will continue to be monitored until full service normalization is achieved. https://status.gofirmex.cloud/maintenance/780860 Fri, 05 Dec 2025 15:42:00 -0000 https://status.gofirmex.cloud/incident/780860#da3658bbf97b2185f18fd1246a3b19f94d7ca4548e68a69dc43edc0887c74c25 Maintenance e-sign will perform an update to the PKI infrastructure associated with the Advanced Electronic Signature, in accordance with the regulatory guidelines established in Law No. 19,799 and its regulations. During this activity, there may be temporary interruptions in the issuance of Advanced Electronic Signature certificates. https://status.gofirmex.cloud/maintenance/763464 Thu, 13 Nov 2025 03:00:10 -0000 https://status.gofirmex.cloud/incident/763464#b6490501d8ecb43c34ac9eed611979ce96d23403673b686f23786d3287eed0dc Maintenance update notarial core services https://status.gofirmex.cloud/maintenance/737122 Fri, 03 Oct 2025 18:44:59 -0000 https://status.gofirmex.cloud/incident/737122#9148ddbe09fc1e31a3b985216a796f227411bbc7f4ecdaa2bfbf6371f919901a Maintenance e-sign will perform an update to enable the new intermediate chain associated with the Advanced Electronic Signature, in accordance with the regulatory guidelines established in Law No. 19,799 and its regulations. During this activity, there may be temporary interruptions in the generation of advanced electronic signature certificates. https://status.gofirmex.cloud/maintenance/720820 Tue, 09 Sep 2025 02:00:00 -0000 https://status.gofirmex.cloud/incident/720820#32f471912df6439fe120305395baddd5d7002207a20ff44382ca0cae6c2132d9 Maintenance We will be rolling out resilience improvements to signature flows, systems may be subject to maintenance. https://status.gofirmex.cloud/maintenance/715220 Sat, 30 Aug 2025 05:00:55 -0000 https://status.gofirmex.cloud/incident/715220#046043de7965183b9db4b9b4abf6c2d315c504b8b898b0a638b38efe26d60dbc Maintenance We are performing scheduled maintenance on our infrastructure to improve the performance and security of our services. During this time, some systems may experience temporary interruptions or limited availability. Thank you for your understanding as we work to restore full operations as quickly as possible. https://status.gofirmex.cloud/maintenance/708110 Mon, 18 Aug 2025 21:36:52 -0000 https://status.gofirmex.cloud/incident/708110#eb8c1372dee9b90b407495b19a57ba6e6631cfacad7b98b6b4f0d4c08a9eebc5 Maintenance Some Esign services may experience brief interruptions due to scheduled maintenance during the Chile official time change. https://status.gofirmex.cloud/incident/608406 Tue, 24 Jun 2025 17:15:00 -0000 https://status.gofirmex.cloud/incident/608406#5173c44f0410116fe46cc6ee88e202c9bd834c862ed2e8cd2cd9a0db9e3404ab Incident The challenge validation service is now fully operational. https://status.gofirmex.cloud/incident/608406 Tue, 24 Jun 2025 14:00:00 -0000 https://status.gofirmex.cloud/incident/608406#a95b1c08d1f929817bdfbd3e33563993871cd52d24487345d88f290daf309d37 Incident Due to an update to the esign services, it is not possible to successfully pass the challenge validation. We are working on a solution. https://status.gofirmex.cloud/maintenance/449787 Thu, 24 Oct 2024 05:27:05 -0000 https://status.gofirmex.cloud/incident/449787#213eebb520374511227a473d4f2a8d87a4004405660323af64820fda4ab91bc7 Maintenance The SRCEI will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/maintenance/423929 Wed, 04 Sep 2024 06:00:00 -0000 https://status.gofirmex.cloud/incident/423929#687a826e02ca27e3237fa3ed47f7b80c525af316f82baff0eb19323adc67b6f5 Maintenance All API services may present small interruptions while the maintenance lasts. https://status.gofirmex.cloud/incident/409290 Mon, 05 Aug 2024 16:30:00 -0000 https://status.gofirmex.cloud/incident/409290#3ccc2012f13753e0d429482aefbcccbd73ea5c69078c9b6b55a46f5fdf20ef90 Incident It's already resolved https://status.gofirmex.cloud/incident/409290 Mon, 05 Aug 2024 15:00:00 -0000 https://status.gofirmex.cloud/incident/409290#6c7155b3c26ed13b1c53e2723c1b3834f129f4f1995fa9cfe2b4b67fad4285fe Incident The e-sign service was intermittent, so there were quite a few latencies and problems when trying to publish and sign a portfolio. https://status.gofirmex.cloud/maintenance/409054 Mon, 05 Aug 2024 06:00:00 -0000 https://status.gofirmex.cloud/incident/409054#768677833e9722d9526689e4604e6dd180170e28104b6c775c4be49e12542a7b Maintenance All systems can be unavailable. https://status.gofirmex.cloud/maintenance/406497 Wed, 31 Jul 2024 04:00:00 -0000 https://status.gofirmex.cloud/incident/406497#d7c84cf28c7f4383e6620f8f10a92426eca33f771ca341590b36b7d8968e25f5 Maintenance All services may present small interruptions while the maintenance lasts. https://status.gofirmex.cloud/maintenance/402534 Tue, 23 Jul 2024 18:04:46 -0000 https://status.gofirmex.cloud/incident/402534#d22601800cfc9b730b532ecbba0f08ba6034b8b1b5a952b83aa7a83087c7a6e5 Maintenance Signature and portfolio processing services will be down for the duration of the maintenance. We will be working on improving the resilience of the communications systems. https://status.gofirmex.cloud/maintenance/402530 Tue, 23 Jul 2024 17:55:11 -0000 https://status.gofirmex.cloud/incident/402530#3d920c3c3ca24bdadd5d6b2a9bd8b52e717e5f2841967e192d41449c8b81f6c4 Maintenance The e-sign service may present small interruptions while the maintenance lasts. We're working on improving communication with the e-sign signing systems.