Incidents reported on status page for GoFirmex https://status.gofirmex.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/4888236b5e28f794e08caf8751df7234.png https://status.gofirmex.cloud/ en https://status.gofirmex.cloud/incident/1058986 Thu, 10 Sep 2026 16:00:00 -0000 https://status.gofirmex.cloud/incident/1058986#727f6f864a25facda4e6d70abdfc5917a8a5a6159d3ba577c11fd49e2fe8afb4 We have detected intermittent issues affecting E-Sign's banking transfer service, which may temporarily impact processes that rely on this authentication method. We are monitoring the situation and will provide an update once the service is operating normally. https://status.gofirmex.cloud/incident/1043334 Sun, 30 Aug 2026 06:30:55 -0000 https://status.gofirmex.cloud/incident/1043334#89c7b5bdcd921dffa4fd5899ae86c1448e1d77d6dcc4d0cf825e0dba36d0b3ff We are performing scheduled maintenance on our infrastructure to improve the performance and security of our services. During this time, some systems may experience temporary interruptions or limited availability. Thank you for your understanding as we work to restore full operations as quickly as possible. https://status.gofirmex.cloud/incident/971976 Wed, 22 Jul 2026 22:00:00 -0000 https://status.gofirmex.cloud/incident/971976#92678699ae91e3a52c12078ffa908854e6628d06eb32cb4cb6426cfc8996fe26 Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/963715 Tue, 14 Jul 2026 22:00:46 -0000 https://status.gofirmex.cloud/incident/963715#b69ade2b99209f302eac186551935671054580e765460eef115e2f8a6057f97e Servicio de Registro Civil de Chile will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/905015 Mon, 25 May 2026 17:00:00 -0000 https://status.gofirmex.cloud/incident/905015#31fc18afd0fa91c2848a92e207a80e47e7a9cc377b553b6ca6a57c5ada7abba7 ClaveUnica Services back! should be up and running. https://status.gofirmex.cloud/incident/905015 Mon, 25 May 2026 12:00:00 -0000 https://status.gofirmex.cloud/incident/905015#693526c2e0334c8bd06fe6d9aeef7b88f50b220205acb7e4c3c983ae191791bf Clave Unica is down for most users. We’re reported the problem to Gobierno Digital. https://status.gofirmex.cloud/incident/852259 Sun, 05 Apr 2026 02:00:11 -0000 https://status.gofirmex.cloud/incident/852259#c0bff999be7c18dbb0593f2872fc4d99962667be789994745983d9710c9f0817 Due to the daylight saving time change in Chile, the Certification Authorities that GoFirmex integrates with may experience temporary service interruptions or intermittent availability during the transition period. This situation is external to GoFirmex and depends on the infrastructure and systems of the respective Certification Authorities. During this time, some services that rely on these entities — such as digital signature validation, certificate verification, or related operations — may be temporarily affected. Our team will continue monitoring the situation closely and normal service will resume once the transition process is completed. We appreciate your understanding. https://status.gofirmex.cloud/incident/846145 Tue, 10 Mar 2026 21:00:42 -0000 https://status.gofirmex.cloud/incident/846145#ede08d8ea946ad9d7689949a869c4a19a762f96bbc704d433e555c0630dbe824 The SRCEI will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/841651 Thu, 05 Mar 2026 22:43:00 -0000 https://status.gofirmex.cloud/incident/841651#d549809fbabcb6c8e215020fd898da8395f76b1a20ab66395613a1058578534c The services have now returned to normal operation. While we are still observing slightly higher latency than usual in some identity validation requests related to Gobierno Digital and the Servicio de Registro Civil e Identificación (primarily Clave Única), response times are currently within an acceptable operational range and the signing process is functioning normally. We will continue monitoring the situation to ensure full stability. https://status.gofirmex.cloud/incident/841651 Thu, 05 Mar 2026 19:48:00 -0000 https://status.gofirmex.cloud/incident/841651#7ae1109af2079057ffc3340262c8763d08fcd647a5e1cf8ef2dc420ed3a63d5d Our investigation indicates that the services most affected are the identity validation services dependent on Gobierno Digital and the Servicio de Registro Civil e Identificación, primarily the Clave Única authentication service. These services are currently experiencing high latency, which is impacting the entire signing workflow and causing delays during the identity verification stage of the signature process. The team is actively monitoring the situation and continuing to investigate the root cause. Further updates will be provided as more information becomes available. https://status.gofirmex.cloud/incident/841651 Thu, 05 Mar 2026 19:00:00 -0000 https://status.gofirmex.cloud/incident/841651#adc2d48e1bab68b0a6f806ff8da7b3e5f9307d34c6e83fc1cd8ff989c7248fce We are currently experiencing an incident affecting the e-Sign signature service. The service is either unavailable or responding to requests with extremely high latency. The issue has already been reported and the e-Sign team is actively investigating the situation. We will provide further updates as soon as more information becomes available. https://status.gofirmex.cloud/incident/839258 Tue, 03 Mar 2026 20:16:00 -0000 https://status.gofirmex.cloud/incident/839258#c8a0f8a51cca98e2f3be78d2eaffd139f381ffe21850788c9a0dcd11c2e09db3 Sovos document upload services have been fully restored and are now operating normally. All document submission and processing flows are functioning as expected. We will continue monitoring the service closely to ensure stability. https://status.gofirmex.cloud/incident/839258 Tue, 03 Mar 2026 18:20:00 -0000 https://status.gofirmex.cloud/incident/839258#44b7adeee3442fbaa23b41c6185bfa172c4f032977269804228be8f9eaa53a43 Sovos document upload services are currently unavailable, affecting document submission and processing flows that depend on their platform. Our internal services remain fully operational. We are actively monitoring the situation and have escalated the incident to Sovos for urgent review. Updates will be shared as soon as more information becomes available. https://status.gofirmex.cloud/incident/833135 Wed, 25 Feb 2026 16:30:00 -0000 https://status.gofirmex.cloud/incident/833135#85320bbed6e8267eac5d3a1a4bbf899e2fcbc38631a0fca255dff2e4ea8f27a9 The issue has now been resolved by Google Cloud. Connectivity has been fully restored, and all portals are currently operating normally without interruptions. Google is actively investigating the root cause of the incident. We will continue monitoring to ensure stability. https://status.gofirmex.cloud/incident/833135 Wed, 25 Feb 2026 15:15:00 -0000 https://status.gofirmex.cloud/incident/833135#675d60cc6347e1ce603809bcd8b012ae3c6f40231a25b38c4a5c7b9c51318166 We are currently experiencing intermittent connectivity issues affecting some Google Cloud network services. This instability is impacting access to our portals, causing temporary timeouts and degraded performance. We are actively monitoring the situation and working with our infrastructure provider to restore full stability as soon as possible. https://status.gofirmex.cloud/incident/812086 Tue, 27 Jan 2026 21:00:02 -0000 https://status.gofirmex.cloud/incident/812086#a3eeb84658681c6bb5844a53a7e42a6886ac0b80dfef9b83419ae38ced6ae8a3 The SRCEI will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/809222 Thu, 22 Jan 2026 01:00:00 -0000 https://status.gofirmex.cloud/incident/809222#0d8947dd7577bcc48a014524adae0b1336a63c3c150ed2c60023e449bbe4401f Identity services are now operating normally https://status.gofirmex.cloud/incident/809222 Wed, 21 Jan 2026 21:50:00 -0000 https://status.gofirmex.cloud/incident/809222#bebc77ac1561175ae4ec81eb93f76d793a560e1e34ec1028f5a8e5507085ef26 Response times for the identity services are gradually returning to normal. The service remains under active monitoring. https://status.gofirmex.cloud/incident/809222 Wed, 21 Jan 2026 21:20:00 -0000 https://status.gofirmex.cloud/incident/809222#724dbe81b79315970a6a05a9b0a18722810fd8478391d368d60081f18e126606 There was an outage of the identity services. The issue has been reported, and we are awaiting a solution from the responsible entity. https://status.gofirmex.cloud/incident/809226 Tue, 20 Jan 2026 19:00:00 -0000 https://status.gofirmex.cloud/incident/809226#63a366a69e6d158688fc5ffed114dfb0ab164dfec8ed22545ce6aa82769aa826 The intermittency affecting the identity validation services is progressively decreasing, and the service is returning to normal operation. The mitigation actions implemented have reduced response times and the retry queue. We continue to monitor the service to ensure full stability. https://status.gofirmex.cloud/incident/809226 Tue, 20 Jan 2026 16:00:00 -0000 https://status.gofirmex.cloud/incident/809226#2510a623ccff5f8344a47291830a61379ff8e0e2c193c566dc81f2ff04719a34 The identity validation services used in the signing process are experiencing intermittent issues, resulting in delays and reduced performance. Our team is implementing mitigation actions to reduce the retry queue, while the identity service provider is reviewing the reported cases. The situation will continue to be monitored until full service normalization is achieved. https://status.gofirmex.cloud/incident/780860 Sat, 13 Dec 2025 15:00:02 -0000 https://status.gofirmex.cloud/incident/780860#da3658bbf97b2185f18fd1246a3b19f94d7ca4548e68a69dc43edc0887c74c25 e-sign will perform an update to the PKI infrastructure associated with the Advanced Electronic Signature, in accordance with the regulatory guidelines established in Law No. 19,799 and its regulations. During this activity, there may be temporary interruptions in the issuance of Advanced Electronic Signature certificates. https://status.gofirmex.cloud/incident/763464 Thu, 13 Nov 2025 03:00:10 -0000 https://status.gofirmex.cloud/incident/763464#b6490501d8ecb43c34ac9eed611979ce96d23403673b686f23786d3287eed0dc update notarial core services https://status.gofirmex.cloud/incident/737122 Wed, 15 Oct 2025 23:00:05 -0000 https://status.gofirmex.cloud/incident/737122#9148ddbe09fc1e31a3b985216a796f227411bbc7f4ecdaa2bfbf6371f919901a e-sign will perform an update to enable the new intermediate chain associated with the Advanced Electronic Signature, in accordance with the regulatory guidelines established in Law No. 19,799 and its regulations. During this activity, there may be temporary interruptions in the generation of advanced electronic signature certificates. https://status.gofirmex.cloud/incident/720820 Tue, 09 Sep 2025 02:00:00 -0000 https://status.gofirmex.cloud/incident/720820#32f471912df6439fe120305395baddd5d7002207a20ff44382ca0cae6c2132d9 We will be rolling out resilience improvements to signature flows, systems may be subject to maintenance. https://status.gofirmex.cloud/incident/708110 Sun, 07 Sep 2025 03:00:00 -0000 https://status.gofirmex.cloud/incident/708110#eb8c1372dee9b90b407495b19a57ba6e6631cfacad7b98b6b4f0d4c08a9eebc5 Some Esign services may experience brief interruptions due to scheduled maintenance during the Chile official time change. https://status.gofirmex.cloud/incident/715220 Sat, 30 Aug 2025 05:00:55 -0000 https://status.gofirmex.cloud/incident/715220#046043de7965183b9db4b9b4abf6c2d315c504b8b898b0a638b38efe26d60dbc We are performing scheduled maintenance on our infrastructure to improve the performance and security of our services. During this time, some systems may experience temporary interruptions or limited availability. Thank you for your understanding as we work to restore full operations as quickly as possible. https://status.gofirmex.cloud/incident/608406 Tue, 24 Jun 2025 17:15:00 -0000 https://status.gofirmex.cloud/incident/608406#5173c44f0410116fe46cc6ee88e202c9bd834c862ed2e8cd2cd9a0db9e3404ab The challenge validation service is now fully operational. https://status.gofirmex.cloud/incident/608406 Tue, 24 Jun 2025 14:00:00 -0000 https://status.gofirmex.cloud/incident/608406#a95b1c08d1f929817bdfbd3e33563993871cd52d24487345d88f290daf309d37 Due to an update to the esign services, it is not possible to successfully pass the challenge validation. We are working on a solution. https://status.gofirmex.cloud/incident/449787 Thu, 24 Oct 2024 22:00:58 -0000 https://status.gofirmex.cloud/incident/449787#213eebb520374511227a473d4f2a8d87a4004405660323af64820fda4ab91bc7 The SRCEI will carry out work on its server platform. This activity affects the CUE service and identity card serial verification services. https://status.gofirmex.cloud/incident/423929 Wed, 04 Sep 2024 06:00:00 -0000 https://status.gofirmex.cloud/incident/423929#687a826e02ca27e3237fa3ed47f7b80c525af316f82baff0eb19323adc67b6f5 All API services may present small interruptions while the maintenance lasts. https://status.gofirmex.cloud/incident/409290 Mon, 05 Aug 2024 16:30:00 -0000 https://status.gofirmex.cloud/incident/409290#3ccc2012f13753e0d429482aefbcccbd73ea5c69078c9b6b55a46f5fdf20ef90 It's already resolved https://status.gofirmex.cloud/incident/409290 Mon, 05 Aug 2024 15:00:00 -0000 https://status.gofirmex.cloud/incident/409290#6c7155b3c26ed13b1c53e2723c1b3834f129f4f1995fa9cfe2b4b67fad4285fe The e-sign service was intermittent, so there were quite a few latencies and problems when trying to publish and sign a portfolio. https://status.gofirmex.cloud/incident/409054 Mon, 05 Aug 2024 06:00:00 -0000 https://status.gofirmex.cloud/incident/409054#768677833e9722d9526689e4604e6dd180170e28104b6c775c4be49e12542a7b All systems can be unavailable. https://status.gofirmex.cloud/incident/406497 Wed, 31 Jul 2024 04:00:00 -0000 https://status.gofirmex.cloud/incident/406497#d7c84cf28c7f4383e6620f8f10a92426eca33f771ca341590b36b7d8968e25f5 All services may present small interruptions while the maintenance lasts. https://status.gofirmex.cloud/incident/402534 Wed, 24 Jul 2024 00:00:00 -0000 https://status.gofirmex.cloud/incident/402534#d22601800cfc9b730b532ecbba0f08ba6034b8b1b5a952b83aa7a83087c7a6e5 Signature and portfolio processing services will be down for the duration of the maintenance. We will be working on improving the resilience of the communications systems. https://status.gofirmex.cloud/incident/402530 Wed, 24 Jul 2024 00:00:00 -0000 https://status.gofirmex.cloud/incident/402530#2b591b9e683fe768674194ea70cf93e56b88bdad1412c800dbd2ee0fe5a84346 Maintenance completed https://status.gofirmex.cloud/incident/402530 Tue, 23 Jul 2024 23:00:00 -0000 https://status.gofirmex.cloud/incident/402530#3d920c3c3ca24bdadd5d6b2a9bd8b52e717e5f2841967e192d41449c8b81f6c4 The e-sign service may present small interruptions while the maintenance lasts. We're working on improving communication with the e-sign signing systems.